Terms & Conditions

Welcome to Hogue’s Jewelry. Our goal is to ensure you are completely satisfied with your purchase. Please take a moment to review our store policies regarding returns, exchanges, and layaways. By shopping with us, you agree to the following terms and conditions:

15-Day Money Back Guarantee

We proudly offer a 15-day money back guarantee on eligible items. If you’re not completely satisfied with your purchase, you may return it for a full refund (minus any sizing or customization charges) under the conditions listed below.

Return & Exchange Policy

To be eligible for a return or exchange, all merchandise must meet the following criteria:

Returned within 15 days of the purchase date
Accompanied by the original sales receipt
In new condition with no signs of wear, damage, or abuse
Not a custom or special order item
Not engraved or otherwise customized (e.g., resized, watchband cut down)
Sizing charges (if applicable) will be deducted from the refund amount

Exchanges

Items may be exchanged within 30 days of purchase
Items must meet the same condition requirements as returns

Refunds

Items paid for by check will be refunded within two weeks
Items paid by credit or charge card will be refunded to the original card used

Layaway Policy

Cancelled layaways are non-refundable after 15 days from the original layaway date
After 15 days, exchanges only will be allowed for cancelled layaways
If the layaway terms are not followed, the item may be returned to stock and the layaway forfeited

We appreciate your understanding and cooperation. If you have any questions about our policies, please don’t hesitate to contact us.